Terms and conditions

When placing an order with Stars of Empathy, you agree to the following terms.

 

1. Ordering and Deliveries

1.1 Ordering

You can place one or more orders by using the Order form on the Stars of Empathy website. You will receive a statement by e-mail. This will include the price payable and the account number into which you can pay the full amount.

1.2 Delivery times Netherlands

The Stars of Empathy game will be delivered within 5 working days from receipt of your payment. If this game is out of stock you will be notified at the same time by e-mail.

1.3 Delivery times outside the Netherlands

The Stars of Empathy game will be delivered to you as soon as possible after receipt of your payment. This time may vary between countries. If you have a question about your order or delivery times you can send an e-mail to: hello@starsofempathy.com

 

2. Prices & payments

2.1 Prices

The price of the game Stars of Empathy as listed on the order form excludes VAT. The price of the game Stars of Empathy as listed on the order form excludes delivery costs.

2.2 Payments

After you have placed an order you will receive a quote by e-mail. This will include the total price payable together with Stars of Empathy  payment details. As soon as the total payment is received into the Stars of Empathy account your order will be dispatched to you at the earliest opportunity.

 

3. Exchange & Returns

3.1 Exchange

Pay attention to which version you have requested when ordering. There is a Dutch version and an English version of Stars of Empathy. If you order a game in the incorrect language then you may exchange it. The game should then be returned within 7 days of receipt. You may only exchange it if the game has not been opened and is undamaged.  The return costs are payable by the purchaser.

3.2 Return period

You are entitled to cancel the contract within 7 days of receipt of the game without a reason. Stars of Empathy will then return your payment within 30 working days of receipt of the returned complete game, provided that it is undamaged, unused and in its original condition and packaging. You cannot return the game if one or more parts of the game have been used and/or are damaged.

 

4. Intellectual Property Rights

4.1 The (intellectual property) rights relating to the Stars of Empathy website, including the rights of the text, photographs and other picture material belong to Stars of Empathy

4.2 Board game

The (intellectual property) rights relating to the board game Stars of Empathy belong to Stars of Empathy. This includes the design of the board game, the logo along with the contents: the composition of the game (questions, challenges and other game components and ‘Stars of Empathy worldwide’).

 

5. Liabilities

5.1 Damage/theft

Stars of Empathy accepts no liability for damage to the board game and/or complimentary articles arising out of or in connection with the use of the board game and/or complimentary articles. Stars of Empathy accepts no liability for theft of products already supplied by Stars of Empathy.

5.2 Emotional safety

Stars of Empathy accepts no liability for the emotional safety of children who play Stars of Empathy. The full responsibility lies with each individual school/ institution which use Stars of Empathy. When you purchase Stars of Empathy you automatically agree to these terms. When you receive Stars of Empathy you receive an instruction sheet. Here you will find how the children can be guided whilst playing Stars of Empathy. This instruction sheet is a guideline and is intended as a support. It is, at all times, the schools/ institutions responsibility as to how they implement these guidelines.

 

 

 

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